jae77's Privacy Policy

jae77 (referred to hereafter as "we", "us", or "the platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what types of information we collect when you use our website or services, how that information is used, and what your rights are.

By using our site, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. We reserve the right to update this policy at any time, and in such cases we will note the updated date on this page.

jae77 may collect the following types of information in order to provide its services:

1.1 Information You Provide Directly

When you register or create an account on our platform, you voluntarily provide the following information:

• Full name and contact address
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Mobile number
• Payment details such as bKash, Nagad, or Rocket numbers or bank account information
• National identity card or other government-issued documents for identity verification

1.2 Automatically Collected Information

When you browse our site, the following technical information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Page views, clicks, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (the link or platform you came from)

1.3 Transaction-Related Information

We keep records of all financial transactions related to deposits, withdrawals, and betting activity. This includes transaction amounts, dates, methods, and status.

We use the information we collect for the following purposes:

2.1 Account Management and Service Delivery

We use your information to create and manage your jae77 account, process deposits and withdrawals, provide customer support, and personalise your gaming experience.

2.2 Identity Verification and Security

We verify age and identity to prevent fraud, meet anti-money laundering (AML) obligations, and stop minors from gambling. This process is essential to protect all of our users.

2.3 Legal and Regulatory Compliance

We may use your information as needed to meet applicable legal obligations, respond to legal claims, and reply to requests from authorities.

2.4 Communication and Notifications

We may send you emails or SMS messages to notify you about account-related updates, transaction confirmations, new promotions and bonuses, and changes to platform policies.

2.5 Service Improvement

We analyse information to assess the performance of our platform, resolve technical issues, and improve the user experience.

3.1 Encryption and Cybersecurity

jae77 uses industry-standard SSL (Secure Sockets Layer) encryption technology to keep your personal and financial information secure. All sensitive data stored on our servers and databases is additionally encrypted.

3.2 Access Control

Only authorised staff may access your information, and only for necessary purposes. All staff are bound by confidentiality agreements.

3.3 Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a set period to meet legal and regulatory requirements.

3.4 Response to Data Breaches

If a security breach occurs and it affects your information, we will notify you as quickly as possible and take the necessary steps to reduce the risk.

We do not sell, rent, or commercially transfer your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

To process deposits and withdrawals, we work with bKash, Nagad, Rocket, and bank transfer services. These payment partners receive only the information needed to complete the transaction and follow their own privacy policies.

4.2 Service Providers

Service providers such as technology services, customer support software, and analytics platforms may have limited access to information. All such providers are under contract with us and are bound by data protection obligations.

4.3 Legal Obligations

We may be required to disclose information under court orders, valid requests from government agencies, or applicable law. In such cases, we will disclose only the minimum information legally required.

4.4 Business Transfers

If jae77 undergoes a merger or acquisition, your information may be transferred, but the new entity will be required to comply with the terms of this privacy policy.

5.1 What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit our website. They are used to remember your preferences, maintain login sessions, and analyse the performance of our site.

5.2 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the site, such as login sessions and security verification.
• Functional cookies: Store your language preferences and other personalised settings.
• Analytics cookies: Help analyse site traffic and usage patterns so we can improve our services.

5.3 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to stop working correctly.

As a jae77 user, you have the following rights regarding your personal information:

6.1 Right to Access

You may ask to know what information we hold about you. To make this request, contact our support team via 24/7 live chat or by email.

6.2 Right to Rectification

You have the right to request corrections to any inaccurate information in your account. Most information can be updated directly from your account profile.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information for a set period due to legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. To unsubscribe from marketing emails, use the unsubscribe link at the bottom of any email, or contact support.

6.5 Right to Data Portability

You may request to receive the information we have collected about you in a structured, machine-readable format.

jae77's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. The registration process includes age verification measures, and we confirm this through identity document checks when needed.

If we are informed that a minor is using our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using our platform, please contact us without delay.

Our servers may be located in various geographic locations. When your information is transferred outside Bangladesh, we ensure it remains protected to the standards described in this policy. For international transfers, we apply appropriate safeguards such as contractual obligations.

jae77 supports responsible gaming. If you request self-exclusion or limit-setting through the responsible gaming page, this information will be handled with full confidentiality and used solely to enforce service restrictions.

Information about gaming behaviour — such as betting history, frequency, and amounts — may be used to enforce responsible gaming policies and to identify potentially problematic gaming behaviour. This is an integral part of our commitment to user protection.

We may update this privacy policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page. For significant changes, we will send you a notification to your registered email address.

Continued use of our platform after an update means you are considered to have agreed to the revised privacy policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our data protection team:

We take all requests seriously and aim to respond as quickly as possible. Your privacy is a fundamental responsibility for us — not just a legal obligation.